FAQs
Answers to your most common questions
Our Customer Service team are available Monday - Saturday from 10:00 AM - 19:00 PM (excluding Sunday and bank holidays).
What is TINTESSA?
What is TINTESSA?
TINTESSA is modern beauty, reimagined: rooted in skin-first, multitasking essential products that enhance, never mask, the beauty you already have. We craft intelligent, travel-friendly formulas that flatter every undertone, made to move with you wherever life takes you. By simplifying beauty to its true essentials, we create only the products you’ll reach for every day because you don’t need more, you just need the right ones.
Are your products suitable for all skin types and tones?
Are your products suitable for all skin types and tones?
Yes. Every TINTESSA product is thoughtfully formulated to work across a wide range of skin tones, with ingredients that support all skin types.
Are your products clean or vegan?
Are your products clean or vegan?
Our products are made with clean, skin-loving ingredients and are 100% vegan, cruelty-free, non-comedogenic, non-toxic, and suitable for all skin types.
Where can I reach customer support?
Where can I reach customer support?
You can email us at support@tintessa.com, DM us on Instagram @tintessa.beauty, or use the contact form on our website. We aim to respond within 24 business hours.
How long does it take to get my products?
How long does it take to get my products?
Domestic shipping can take up to 2-5 business days. You can get more information on our shipping policy page.
What payment methods do you accept?
What payment methods do you accept?
We accept partial COD, Credit/Debit Cards, Net Banking, Prepaid Instruments UPI, and Bank EMI.