Shipping policy

SHIPPING POLICY

Last updated: 28/10/2026

This Shipping Policy governs the shipping and delivery of all orders placed on www.tintessa.com (the “Website”), operated by Tintessa Enterprises (“Tintessa”, “we”, “us” or “our”). By placing an order on the Website, you (“Customer”, “you”) agree to the terms of this Policy, which forms part of our Terms of Service.

1. Shipping Coverage
1.1 We currently ship to serviceable PIN codes within India only.
1.2 Serviceability depends on the coverage of our courier partners. Where a PIN code is not serviceable, we will inform you at checkout or shortly after the order is placed.

2. Shipping Charges
2.1 Shipping is currently provided free of charge on all orders.
2.2 Tintessa reserves the right to introduce or revise shipping charges at any time. Any applicable charges will be clearly shown at checkout before payment, and will not apply to orders already placed.

3. Dispatch and Delivery
3.1 Orders are generally delivered within 2 to 5 business days from the date of order placement, depending on the delivery location.
3.2 The estimated delivery date shown in your order confirmation is indicative only and does not constitute a guaranteed delivery date.
3.3 Business days exclude weekends and public holidays.

4. Cash on Delivery (COD)
4.1 COD is available on eligible orders subject to a COD fee of ₹49 (the “COD Fee”), which will be displayed at checkout and added to the order value.
4.2 The full order amount, including the COD Fee, is payable in cash or through such other modes as the courier partner may accept at the time of delivery.
4.3 Tintessa reserves the right to restrict or withdraw COD for any Customer, phone number or address with a history of refused, undelivered or returned orders.

5. Prepaid Orders
5.1 Prepaid orders paid through UPI, cards, net banking, wallets or EMI are eligible for an additional discount of 5%, or such other discount as may be displayed at checkout.
5.2 Cancellation of and refunds for prepaid orders are governed by our Refund Policy.

6. Delivery Address and Failed Delivery
6.1 The Customer is responsible for providing a complete and accurate delivery address and an active contact number.
6.2 Our courier partner will attempt delivery up to three (3) times. Where delivery fails on both attempts, the order will be returned to us.
6.3 Tintessa may contact the Customer by phone, SMS or email to verify delivery details. Tintessa is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the Customer.

7. Order Tracking
7.1 On dispatch, the Customer will receive tracking details by SMS and/or email.

8. Transit Damage and Missing Items
8.1 Any claim for damaged, defective or missing items must be made within [48 hours] of delivery, together with a complete, unedited unboxing video and photographs, in accordance with our Refund Policy.
8.2 Claims not raised within this period or without the required evidence may not be accepted.

9. Delays and Force Majeure
9.1 Tintessa shall not be liable for any delay or failure in delivery caused by the acts or omissions of courier partners, or by events beyond its reasonable control, including natural disasters, extreme weather, epidemics, strikes, government restrictions, transport disruptions or other force majeure events.
9.2 Where delivery becomes impossible for any such reason, Tintessa will notify the Customer, cancel the order and issue a full credit of the amount paid.

10. Limitation of Liability
10.1 To the maximum extent permitted by applicable law, Tintessa’s total liability in connection with the shipping or delivery of any order shall not exceed the amount paid by the Customer for that order.

11. Amendments
11.1 Tintessa may amend this Policy at any time. The version published on the Website at the time an order is placed shall apply to that order.

12. Governing Law and Jurisdiction
12.1 This Policy shall be governed by the laws of India. Subject to applicable consumer protection laws, the courts at [New Delhi] shall have exclusive jurisdiction.

13. Contact
13.1 For any questions about this Policy, contact us at support@tintessa.com, Monday to Saturday, 10:00 AM to 7:00 PM IST.