Terms of service
TERMS OF SERVICE
Last updated: 28/10/2026
1. About These Terms
1.1 These Terms of Service ("Terms") govern your use of www.tintessa.com (the "Website") and any purchase made on it. The Website is operated by Tintessa Enterprises LLP, [registered address] ("Tintessa", "we", "us" or "our").
1.2 By using the Website or placing an order, you agree to these Terms, together with our Privacy Policy, Shipping Policy and Returns, Refunds and Cancellation Policy (together, the "Policies"). If there is any conflict, the specific Policy will prevail on its subject.
2. Eligibility and Accounts
2.1 You must be at least 18 years old to place an order, or use the Website with the involvement and consent of a parent or legal guardian.
2.2 If you create an account, you are responsible for keeping your login details confidential and for all activity on your account.
3. Products and Product Information
3.1 We try to describe and display our products accurately. Actual colours may vary slightly from images because of screen settings, lighting and individual skin tone.
3.2 Our products are cosmetics for external use only. Please read the full ingredient list before use, and do a patch test if you have sensitive skin or known allergies. Stop using a product and consult a doctor if irritation occurs.
3.3 Product descriptions and benefits are based on the ingredients used and general cosmetic use. Results may vary from person to person.
4. Orders
4.1 Placing an order is an offer to buy. A contract is formed only when we dispatch your order.
4.2 We may refuse or cancel any order because of stock unavailability, pricing or listing errors, non-serviceable delivery locations, suspected fraud, or a history of refused or undelivered orders. If we cancel an order, any amount paid will be refunded in full to the original payment method.
5. Prices and Payment
5.1 All prices are in Indian Rupees and include applicable taxes unless stated otherwise.
5.2 We accept UPI, debit and credit cards, net banking, wallets, EMI and Cash on Delivery. Cash on Delivery orders carry a ₹49 COD fee, shown at checkout.
5.3 Prepaid orders receive an additional discount of 5%, or as displayed at checkout.
5.4 Prices, fees and payment options may change at any time. The price shown at checkout when you place your order will apply.
6. Offers, Discounts and Free Gifts
6.1 Promotional discounts, including tiered discounts, are applied automatically at checkout as displayed on the Website.
6.2 Unless stated otherwise, offers cannot be combined with other discount codes, cannot be exchanged for cash, and may be changed or withdrawn at any time.
6.3 Free gifts are subject to availability. We may replace a free gift with an item of similar value.
6.4 Membership benefits under Club Tintessa are subject to the terms shown on the Club Tintessa page.
7. Shipping and Delivery
7.1 Shipping and delivery are governed by our Shipping Policy.
7.2 Risk in the products passes to you on delivery. Title passes on delivery and full payment.
8. Cancellations, Replacements, Refunds and Store Credit
8.1 These are governed by our Returns, Refunds and Cancellation Policy. In summary, prepaid orders cancelled before dispatch are refunded to the original payment method; approved claims after delivery are resolved by replacement or store credit.
9. Reviews and Content You Submit
9.1 When you submit a review, rating, photograph or video, you confirm that it is your own, honest and lawful, and you grant Tintessa a non-exclusive, royalty-free, worldwide licence to display, reproduce and share it, with your first name, on the Website, social media and marketing materials.
9.2 We may decline to publish, or remove, any content that is false, offensive, unlawful or unrelated to our products.
10. Intellectual Property
10.1 All content on the Website, including the TINTESSA name and logo, text, images, videos and designs, is owned by or licensed to Tintessa. You may not copy, reproduce or use it without our prior written consent.
11. Prohibited Use
11.1 You must not use the Website for any unlawful or fraudulent purpose, place false orders, misuse offers, interfere with the Website's security or operation, or infringe anyone's rights.
12. Third-Party Services
12.1 The Website uses third-party services, including checkout, payment, courier and review providers. Your use of those services may also be subject to their own terms.
13. Limitation of Liability
13.1 To the maximum extent permitted by law, Tintessa is not liable for any indirect, incidental, special or consequential loss arising from your use of the Website or our products.
13.2 To the maximum extent permitted by law, Tintessa's total liability for any claim relating to an order shall not exceed the amount you paid for that order.
13.3 Nothing in these Terms limits any right you have as a consumer that cannot be limited under applicable law.
14. Indemnity
14.1 You agree to indemnify Tintessa against any claims, losses or expenses arising from your breach of these Terms or misuse of the Website.
15. Changes to These Terms
15.1 We may update these Terms at any time. The version published on the Website when you place an order will apply to that order.
16. Governing Law and Jurisdiction
16.1 These Terms are governed by the laws of India. Subject to applicable consumer protection laws, the courts at New Delhi, India shall have exclusive jurisdiction.
17. Contact
17.1 General queries: support@tintessa.com, Monday to Saturday, 10:00 AM to 7:00 PM IST.
